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Jitera Inc. (Headquarters: Shibuya, Tokyo; CEO: Nao Yanagisawa), has developed the system for "FOOD for FACTORY," a new service platform by Calbee Inc. (Headquarters: Chiyoda, Tokyo; President & CEO: Makoto Ehara) aimed at factory workers. This system has digitalized on-site operations, tripling work efficiency and reducing human errors.

## Development Background

Calbee has launched a new business venture, "FOOD for FACTORY," a platform service that mediates between factories and local eateries, regularly setting up pop-up stores within factory premises. Currently centered in the North Kanto area, it has been implemented in 12 factories and 36 restaurants, and is planned to be gradually rolled out nationwide as one of the major pillars of the business.

However, in promoting this business, there was a challenge that the matching process between factories and local eateries had become person-dependent and cumbersome. Additionally, as the matching work involved using a multitude of tools such as Excel, Notion, and LINE across different processes, frequent data integration errors and unnecessary labor hours became significant issues.

To address this issue, we partnered with Jitera for system development and embarked on the digital transformation (DX) of on-site operations.

### Challenge

- Personal dependency of the matching process
- Complexity of data management in the aggregation of scattered data
- Increase in labor due to the aggregation of scattered data and decrease in work efficiency due to human errors

## Improvements through Development Support

### 1. Data Entry Time Significantly Reduced to About One Third

It has become possible to consolidate data from multiple Excel sheets, such as factories, restaurants, and sales, into one. As a result, anyone can now perform tasks such as information entry, and the work time has been significantly reduced to about one third compared to before. Moreover, centralization of information has enabled data visualization and management.

### 2. Reduction of Human Errors and Improvement of Work Efficiency

Previously, tasks were carried out in a person-dependent manner, leading to frequent errors such as accidental alterations of figures or unauthorized creation of sheets. However, by developing a system that prevents errors regardless of the user, human errors have been reduced. This has also cut down on the inefficient time spent correcting mistakes.

## Comments from the Person in Charge at Calbee Inc.'s Food and Health Promotion Division

The best part about having Jitera handle the development was their incredibly thorough and persistent efforts in hearing out our requests and understanding our intentions before defining the requirements and proceeding with the development. "It's utterly pointless if the end product isn't usable," and within the budget, they were able to discern what was truly necessary and handle it properly, allowing us to proceed with the development with great trust. In addition, it was commendable that they not only promoted what they could do and listened to our requests but also engaged with us from the same perspective to realize what we wanted to create, offering equal proposals. Although I was a novice regarding systems, we were able to proceed with discussions, and as a result, they provided us with a development that was very satisfactory.

Jitera Inc. has developed the system for "FOOD for FACTORY," a new service platform by Calbee Inc. aimed at factory workers. This system has digitalized on-site operations, tripling work efficiency and reducing human errors.

Jitera boosts Calbee's 'FOOD for FACTORY' efficiency with DX.