Last Updated: April 1, 2026

Terms of Service

These Terms of Service (these “Terms”) govern your use of one or more platforms or services (the “Service”), provided by JITERA PTE. LTD. or its affiliates (collectively, “Jitera”). These Terms apply to all Users, including Free Plan users, Pro and Max plan users, and Enterprise Plan users. These Terms form a legally binding contract between you (“Users”, “you”, “your”) and Jitera. By accessing the Services, Users agree to be bound by these Terms. Users who do not agree to these Terms may not use the Service. If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms.

Section 1: Purpose and Scope of Application

  1. The purpose of these Terms is to set forth the terms and conditions regarding the use of the Service (regardless of the type of computer, smartphone, or other device or terminal used, and including use through websites and applications), and rights and obligations between Jitera and Users.
  2. Subject to and contingent upon each User’s agreement to these Terms and the Privacy Policy in the manner set forth in these Terms, Jitera grants such Users permission to use the Service.
  3. If an individual belonging to a corporation or other organization uses the Service on behalf of such corporation or organization, such individual represents and warrants to Jitera, in their personal capacity and on behalf of the corporation or organization, that they have the legitimate authority to enter into the Subscription with Jitera on behalf of such corporation or organization upon agreeing to these Terms. In such case, said corporation or organization shall be the User and shall be bound to these Terms and the Agreement in all respects.

Section 2: Definitions

  1. “Jitera’s Website” means the website (https://jitera.ai) operated by Jitera.
  2. “Service Fee” means any and all fees and costs determined by Jitera in consideration of the use of the Service.
  3. “Content” means any and all information (including but not limited to text, images, video, audio, and other data) that Users can access on the Service or Jitera’s Website.

“Prohibited Persons or Organizations” means (i) individuals or entities designated on applicable government sanctions lists (including the OFAC SDN List, UN Security Council Consolidated List, EU Consolidated List, and equivalent lists maintained by Singapore, Japan, or other applicable jurisdictions); (ii) organized crime groups or entities controlled by or affiliated with them; (iii) terrorist organizations or their members; or (iv) any other individual or entity engaged in unlawful, violent, or systematically disruptive activities as determined by applicable law.

  1. “Laws” means any law, government ordinance, notice, regulation, ordinance, court judgment, decision, order, enforceable administrative disposition, guideline or other regulation in the applicable jurisdiction.
  2. “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with Jitera.
  3. “Free Plan” means the free tier of the Service provided by Jitera at no cost to Users.
  4. “Paid Plan” means any paid subscription plan, including Pro plan, Max plan, and Enterprise Plan.
  5. “Enterprise Plan” means the paid subscription plan for organizations with customized features, dedicated support, and contract-based agreements.
  6. “External Service” means third-party platforms through which Enterprise Plan users may access the Service, including Eclipse Project (provided by Eclipse Foundation), Visual Studio Code (provided by Microsoft Corporation), and JetBrains (provided by JetBrains, s.r.o.).

Section 3: Modification of these Terms

  1. Jitera reserves the right to change these Terms without obtaining the User’s consent in the following cases:

    • When the modification of these Terms is compatible with the general interests of the Users;
    • When modification of these Terms is reasonable in light of the necessity of the modification, reasonableness of the modified contents, details of the modification, and other circumstances related to the modification; or
    • When changing these Terms to the extent that it does not violate any other Laws.
  2. In the case of the preceding paragraph, Jitera shall give notice of the modification of these Terms and the content and effective date of the modified Terms by posting on Jitera’s Website or by any other method that Jitera deems appropriate.
  3. Use of the Service by the User after the effective date of the modified Terms shall be deemed to constitute acceptance of such modified Terms.
  4. In addition to the provisions of this Section, Jitera may change the Terms by obtaining the consent of the User in a manner determined by Jitera.

Section 4: Accounts and Registration

(a) For Free Plan and Pro/Max Plan Users

  1. A person who wishes to use the Service (“Prospective User”) may, by agreeing to these Terms and the Privacy Policy and providing certain information as determined by Jitera (“Registration Information”), apply for registration for the use of the Service.
  2. If Jitera approves, according to Jitera’s standards, the registration of a Prospective User who has applied for registration in accordance with Paragraph 1, Jitera will notify the Prospective User of its approval or disapproval. Upon such notice, the Prospective User’s registration as a User shall be deemed complete. Provided, however, that even if no such notice is given, the registration of a Prospective User as a User shall be deemed to be completed when Jitera approves the use of the Service by the Prospective User.
  3. Upon completion of the registration as stipulated in the preceding paragraph, the User will be able to use the Service.

  4. Jitera may refuse registration for the Service if Jitera determines that a Prospective User falls under any of the following items or is likely to fall under any of the following items. Even if Jitera refuses registration for the Service, Jitera shall not be obligated to disclose any reason for such refusal.

    • If there is any falsehood, error or omission in all or part of the Registration Information provided to Jitera;
    • When a person other than the Prospective User makes an application without the Prospective User’s consent;
    • If the Prospective User is or has been designated on any applicable government sanctions list, or is or has been a member of any Prohibited Person or Organization (as defined in Section 2);
    • When a Prospective User or a person whom Jitera determines to be a related party of the Prospective User has been denied or had been subjected to measures such as cancellation of the Service or other services provided by Jitera, or has violated any contract or other agreement with Jitera in the past;
    • If the Prospective User is engaged in a business similar to or in competition with Jitera’s, or is a director, employee, or related party of a business that is engaged in a business similar to or in competition with Jitera’s; or
    • Any other case or circumstances of a Prospective User that Jitera reasonably deems inappropriate.
  5. The User represents that they have reached the age of legal majority in their applicable jurisdiction. Users who have not reached the applicable minimum age may not use the Service. The User also agrees to promptly notify Jitera of any changes to their registration information in the manner specified by Jitera.
  6. The User shall immediately notify Jitera if they become aware of any unauthorized use of their username or password, or any other security breach.

(b) For Enterprise Plan Users

  1. Enterprise Plan users may access the Service through the web/app interface or through External Services (Eclipse Project, Visual Studio Code, JetBrains).

  2. For users accessing through External Services, registration may be completed by:

    • Setting up an environment that enables use of the Service through the External Service platform (including but not limited to installation from Visual Studio Code Marketplace, etc.);
    • Agreeing to these Terms and the Privacy Policy; and
    • Providing certain information as determined by Jitera.
  3. Other terms and conditions for Enterprise Plan users, including registration procedures, may be governed by separate written agreements between the User and Jitera.

Section 5: Use of the Service

(a) General Use

  1. The User may use the Service in accordance with these Terms for the purpose of system development by the User (including the purpose of commissioning the development of a system for a third party other than the User and the User conducting such development).

(b) User Responsibilities

  1. The User shall be responsible for their own settings, configurations, and updates related to the Service.

(c) Additional Requirements for Enterprise Plan Users Using External Services

  1. Enterprise Plan users who access the Service through External Services shall additionally be responsible for:

    • Maintaining compatibility with the External Service environment;
    • Installing and updating the Service through the External Service platform.

Section 6: Management of Passwords, etc.

  1. Users shall, at their own responsibility, properly manage their passwords, user IDs, and other information related to the Service, and shall not allow any third party to use such information, or lend, transfer, change the name of, sell, or otherwise dispose of such information.
  2. Users shall be responsible for any damages caused by inadequate management of information such as passwords or user IDs, errors in use, or use by third parties.

Section 7: Handling of Personal Information

  1. We will handle personal information relating to Users and their officers or employees in accordance with all applicable laws (including the Singapore Personal Data Protection Act, GDPR, etc.) and our Privacy Policy. “Personal Information” means any information that can directly or indirectly identify a specific individual. This includes, but is not limited to, an individual’s name, email address, mailing address, telephone number, credit card number, or persistent identifiers associated with an individual. Personal Information may be transferred to and processed in Singapore, the United States, Japan, or other countries. For details, please see our Privacy Policy at /privacy-policy.

  2. Notwithstanding the preceding paragraph, the User shall agree in advance that through the use of the Service, Jitera or its Affiliates will handle personal information as follows:

    • Jitera or its Affiliates may acquire the personal information of the User or personal information of the User’s officers or employees (collectively, “User’s Personal Information”);
    • Jitera may provide User’s Personal Information to its Affiliates for the purposes of providing and improving the Service;
    • Such Affiliates may be located in Singapore, Japan, the United States, or other countries.
  3. In using the Service, the User shall not provide Jitera with any personal information other than User’s Personal Information, unless otherwise agreed with Jitera.
  4. User represents and warrants that the User has performed all procedures required by applicable Laws with respect to the provision of User’s Personal Information and the use of Jitera and its Affiliates as set forth in this Section.
  5. For Users who process personal data of their customers, employees, or other third parties through the Service, the data processing terms are governed by our Data Processing Addendum (DPA), available at DPA. By using the Service to process such data, Users agree to be bound by the DPA.

Section 8: Service Fee and Subscription

(a) For Free Plan Users

  1. Free Plan users may use the Service at no cost. Jitera reserves the right to modify or discontinue the Free Plan at any time with reasonable notice.

(b) For Pro and Max Plan Users

  1. In consideration for the use of the Service, Pro and Max plan users shall pay to Jitera the Service Fee separately determined by Jitera and indicated or notified on Jitera’s Website or by other appropriate means, by a payment method separately designated by Jitera.
  2. Users may subscribe to the Pro or Max plan by selecting a plan and billing cycle (monthly or yearly) through the Service.
  3. Yearly subscriptions are offered at a discounted rate compared to monthly subscriptions. The discount rate and pricing are subject to change and will be displayed at the time of purchase.
  4. Subscriptions will automatically renew at the end of each billing cycle unless canceled by the User in accordance with Section 10.
  5. For purchases made by credit card, payment and billing occur at the time of purchase of the Service. The credit card provided by the User for billing purposes will be charged at the selected billing interval (monthly or yearly) during the Service subscription period and any subsequent periods for which the subscription is automatically renewed.
  6. Users acknowledge that the subscription fee for the entire billing period is a single, non-divisible payment obligation.
  7. Jitera may change subscription fees upon reasonable notice to Users. Changes will take effect at the start of the next billing cycle after the notice period.
  8. If the User delays payment of the service fees beyond the due date, the User shall pay Jitera late payment charges at a rate of 1.0% per month (12% per annum) or the maximum rate permitted by applicable law, whichever is lower, calculated from the due date until full payment is received.
  9. Seat Management: When adding new members or guests to the organization during a billing cycle, a prorated charge will be applied for the remainder of the current billing cycle. When removing members or guests, no refund will be provided for the current billing cycle, and the adjustment will take effect in the next billing cycle.
  10. Payment Failure: If a payment fails, Jitera will notify the organization administrator by email within 24 hours. The organization will have a grace period of fourteen (14) calendar days from the date of the failed payment to resolve the payment issue. During the grace period, the organization will continue to have access to the Service. If payment is not successfully processed within the grace period, the organization will be downgraded to the Free Plan. Users may reactivate their subscription by resolving the payment issue and manually retrying through their billing portal.

(c) For Enterprise Plan Users

  1. Enterprise Plan subscriptions, including fees, payment terms, and billing arrangements, are governed by separate written agreements between the User and Jitera.

(d) Credits

  1. Paid Plan users receive monthly credits based on their plan and number of seats. Credits are allocated at the beginning of each billing cycle.
  2. Credits do not roll over to the next billing cycle. Unused credits expire at the end of each billing cycle.
  3. Credits are shared across the entire organization and are not allocated to individual users.
  4. When credits reach 20% of the monthly allocation, organization owners will receive a notification.
  5. When credits are exhausted, certain features may be restricted until the next billing cycle or until the organization upgrades to a higher plan.
  6. For seats added mid-cycle, prorated credits will be allocated based on the remaining days in the billing cycle.
  7. Free Plan users receive a one-time credit allocation upon organization creation. These credits do not renew unless the organization upgrades to a Paid Plan.

Section 9: Taxes and Withholding

  1. Fees and Credits are exclusive of taxes. You are responsible for any taxes, duties, or government charges that apply, other than taxes based on our income.

Section 10: Cancellation and Refund

(a) For Free Plan Users

  1. Free Plan users may stop using the Service at any time without notice. Users may delete their account in accordance with the procedures prescribed by Jitera.

(b) For Pro and Max Plan Users

  1. Users may cancel their subscription at any time through account settings.
  2. For Monthly Subscriptions: Upon cancellation by the User, Users will continue to have access to the Service until the end of the current monthly billing period. No refunds will be provided for the current billing period for User-initiated cancellations. Refunds in the event of Jitera-initiated termination are governed by Section 13(2).
  3. For Yearly Subscriptions: Upon cancellation, Users will continue to have access to the Service until the end of the current yearly billing period. No refunds will be provided for the remaining portion of the yearly subscription period, except as required by applicable law (including consumer protection laws in the EU, UK, and other jurisdictions).
  4. The subscription may be canceled before the end of the current subscription period. Unless the subscription is canceled, the Service will automatically renew at the end of each subscription period at the then-current rate.
  5. Users who cancel their subscription may lose access to certain features and data associated with the paid plan.
  6. Users shall agree in advance that Jitera may use information regarding Users in accordance with the Privacy Policy even after Users have canceled their subscription, and that Jitera may use information provided by Users to Jitera or history regarding use of the Service as statistical information at Jitera’s discretion.

(c) For Enterprise Plan Users

  1. Cancellation and refund terms for Enterprise Plan users are governed by separate written agreements between the User and Jitera.

Section 11: Prohibited Items

  1. With respect to the use of the Service, Users shall not engage in any of the following acts by themselves or any third party:

    • Violation of these Terms;
    • Any act that violates applicable national or local laws or international laws or regulations;
    • Any act that violates export control or trade sanctions laws applicable in Singapore, the United States, the European Union, or other jurisdictions;
    • Violation of Laws, etc.;
    • Criminal acts or acts that contribute to or encourage criminal acts;
    • Fraud or threats against Jitera or third parties;
    • Acts that are or may be offensive to public order and morals;
    • Provision of benefits to Prohibited Persons or Organizations, or other acts involving Prohibited Persons or Organizations;
    • Any act that infringes or may infringe intellectual property rights, portrait rights, rights of privacy, honor, or any other rights or interests of Jitera or any third party;
    • Acts that defame or slander Jitera or third parties;
    • Providing false information or intentionally providing inaccurate information to Jitera;
    • Impersonation of a third party;
    • Any act that falsifies, alters, or deletes all or part of the information, etc. related to the Service, or any act that may cause such falsification, alteration, or deletion;
    • Disclosure, reproduction, sale, publication, or other use of information obtained through the Service to a third party, except as expressly permitted under these Terms or as otherwise approved by Jitera;
    • Except as expressly permitted under these Terms or as otherwise approved by Jitera, a User shall not use the Service for any purpose other than the purpose of system development by the Users;
    • Except as otherwise permitted by Jitera, allowing any third party to use the Service, or transferring, lending, sublicensing, or reselling rights to the Service;
    • Reproduction, distribution, or unauthorized disclosure of any part of the Service for purposes other than internal business use;
    • Actions that place an excessive load on Jitera’s or third party’s network or system, etc.;
    • Unauthorized access or attempted unauthorized access to Jitera’s or third party’s network or system, etc.;
    • Modifying, deleting, decompiling, disassembling, or reverse engineering programs related to the Service or Jitera’s Website, or using network monitoring or detection software to determine the site architecture of Jitera’s Website;
    • Any act that interferes with or impairs the consistency or security of the system of the Service, or attempts to decrypt transmissions to or from the server running the Service;
    • The use, transmission, or introduction of: (a) Protected information under HIPAA or HITECH; (b) Non-public confidential information or personally identifiable information, including but not limited to driver’s license numbers, passport numbers, Social Security numbers, taxpayer identification numbers, voter registration numbers, health information, or financial information such as bank, check, credit card, debit card, or other account numbers.
    • Interfering with the operation of the Service;
    • Acts that damage or may damage Jitera’s credibility;
    • Causing damage to Jitera or any third party;
    • Acts equivalent to each of the preceding items;
    • Acts that directly or indirectly cause or facilitate any of the aforementioned acts; or
    • Other activities that Jitera deems inappropriate.

Section 12: Modification, Suspension and Interruption of the Service

  1. Jitera reserves the right, at Jitera’s discretion, to change, modify, or add to the contents of the Service, in whole or in part, at any time without prior notice to Users.

  2. Users shall agree in advance that provision of all or part of the Service may be temporarily suspended or interrupted in the event of any of the following events:

    • When it becomes temporarily difficult to provide the Service due to the use of other Users;
    • When inspecting or maintaining hardware, software, telecommunications equipment, or other related equipment or systems related to the Service on a regular or urgent basis;
    • When the provision of the Service becomes difficult due to computer or communication line failures, mishandling, excessive concentration of access, unauthorized access, hacking, or other unforeseen factors;
    • In the event of security problems related to the Service;
    • Force majeure events, including but not limited to natural disasters, war, threat of war, blockade, suspension of commerce, revolution, riot, epidemic or other epidemic, destruction or damage to goods or facilities, fire, typhoon, earthquake, flood, or any other cause beyond Jitera’s control;
    • When it becomes difficult to operate the Service due to Laws, etc. or measures based on such Laws, etc.;
    • When a suspension or interruption of services on the External Service or other sites necessary for installing or updating the Service occurs; or
    • When Jitera deems it necessary for other reasons similar to those listed in the preceding items.
  3. Jitera shall not be liable for any damages incurred by the User as a result of Jitera’s actions set forth in this Section.

Section 13: Termination of the Service

  1. Jitera may terminate or discontinue the Service at any time, except in cases of User breach, security risks, or legal requirements, where termination may be immediate. Jitera will use reasonable efforts to provide advance notice to users.
  2. Upon termination initiated by Jitera (other than due to User’s breach or violation of applicable law), Paid Plan users will receive a pro-rata refund for any unused prepaid period. Enterprise Plan users’ refund terms are governed by their separate written agreement. This Section applies only to Jitera-initiated terminations; User-initiated cancellations are governed by Section 10.
  3. Users will have a reasonable period to export their data before deletion.
  4. Jitera shall not be liable for damages resulting from Service termination, except as required by applicable law.
  5. Termination does not release Users from obligations already incurred, including payment of outstanding fees.

Section 14: Suspension of Use, etc. and Termination of Agreement

  1. If Jitera determines that a User falls under any of the following items, Jitera may, without prior notice, temporarily suspend or limit the use of the Service by said User or terminate the Subscription:

    • If any provision of these Terms is violated and has not been corrected within a reasonable period of time despite Jitera’s request for correction not to exceed fifteen (15) calendar days;
    • If any of the items for refusal of use listed in Section 4, Paragraph (a)(4) apply;
    • If a claim or demand is made to Jitera by a third party in connection with the User’s use of the Service;
    • When a User falls under the suspension of payment or becomes insolvent;
    • When a petition for commencement of bankruptcy, civil rehabilitation, corporate reorganization, special liquidation, or similar proceedings is filed against the User;
    • When a resolution or decision is made to dissolve the User or commence liquidation proceedings against the User; or
    • In the event that Jitera deems that any other reasons similar to the preceding items have occurred.

Section 15: Intellectual Property Rights, etc.

  1. All Intellectual Property Rights and all other rights and privileges related to any Content provided by Jitera to the User in connection with the Service shall belong to Jitera or any party that grants Jitera the license to use. The permission of use of the Service shall not imply the granting of any Intellectual Property Rights related to the Service, or otherwise belonging or licensed to Jitera, to the User.
  2. Users may not reproduce, edit, modify, distribute, publicly transmit, or otherwise use the Content in any way, nor allow a third party to use the Content, except when legally authorized by Jitera or a third party with legitimate rights, or when the use is permitted by applicable Laws without authorization from the rights holder.
  3. Notwithstanding the contents of this Section, copyrights related to creations or works such as code created by Users using the Service shall belong to Users except for copyrights previously held by Jitera. With regard to such works for which the copyright belongs to Jitera, Jitera grants to Users a sublicensable, fully-paid, and non-exclusive right to use such copyright for purposes that do not violate these Terms. Jitera will not exercise moral rights with respect to such copyright in connection with the Users’ use of such works in accordance with these Terms.
  4. Users shall agree in advance that even if another User creates a creation that is identical or similar to their own creation through the use of the Service, Jitera shall assume no responsibility whatsoever and shall not be entitled to make any claim against such other User regarding the use of such creation.
  5. Users shall agree in advance that, when Users provide feedback, suggestions, or other opinions (collectively, “Opinions”) to Jitera or its Affiliates regarding the Service or any Content provided by Jitera to Users, Users grant to Jitera a worldwide, perpetual, irrevocable, royalty-free, sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Opinions in any form, media, or technology, without any obligation to User.

(a) License to Jitera for Service Improvement - For All Users

  1. User grants to Jitera a worldwide, non-exclusive, royalty-free license to collect and use aggregate, de-identified data and information from or relating to User’s use of the Service, including but not limited to usage patterns, performance metrics, and technical data, for the purposes of:

    • Enhancing, providing, modifying, operating, maintaining, or improving the Service or other Jitera products or services;
    • Developing new features and functionalities.

    For the avoidance of doubt, the license granted under this subsection (a) does not include the right to use User data for training, testing, or improving artificial intelligence or machine learning models. Such use is separately governed by subsections (b) and (c) below.

(b) For Free Plan Users

  1. In addition to the license granted in subsection (a), Free Plan Users grant to Jitera the right to use aggregate, de-identified data derived from User’s use of the Service (including usage patterns, performance metrics, technical metadata, and code outputs, but excluding raw Personal Information such as names, email addresses, or other directly identifying information) for training, testing, and improving artificial intelligence and machine learning models. For purposes of this Section, “de-identified” means data processed using appropriate technical safeguards such that it cannot reasonably be used to re-identify a specific individual, in accordance with applicable data protection laws and industry best practices. This right may be exercised by Jitera at any time, including in the future as Jitera develops AI training capabilities.
  2. Jitera will not use raw Personally Identifiable Information (PII) such as names, email addresses, or phone numbers for machine learning training purposes. Data used for AI training will be aggregated and de-identified in accordance with industry best practices and applicable data protection laws.
  3. Free Plan Users cannot opt out of AI training data usage. By using the Free Plan, Users consent to this use of their de-identified data.

(c) For Paid Plan Users

  1. Paid Plan Users’ data will not be used for AI training purposes without prior written consent. If Jitera wishes to use Paid Plan Users’ data for AI training in the future, Jitera will seek explicit consent from such Users before doing so.
  2. Paid Plan Users may opt out of any optional data usage for service improvement purposes (excluding AI training, which requires prior consent) by contacting Jitera at support@jitera.com or through account settings. Opting out will not affect User’s ability to use the core Service features.

Section 16: DMCA Notification

  1. We comply with the provisions of the Digital Millennium Copyright Act (“DMCA”). If you have an intellectual property rights-related complaint about any material on the Service, you may contact us at the following address: 18 ROBINSON ROAD, #20-02, 18 ROBINSON, SINGAPORE (048547) / Email: support@jitera.com

Section 17: Non-Guaranteed (Warranty Disclaimer)

  1. Users shall agree in advance that the use of the Service will not obligate Jitera to accept orders from the Users for development, modification, maintenance, etc. related to the systems, etc. created by using the Service, and that no consignment contract, etc. related to development, modification, maintenance, etc. shall be formed between the User and Jitera.
  2. With respect to the Service and the Content provided by Jitera, Jitera makes no warranty, express or implied, regarding the performance, fitness for a particular purpose, functionality, merchantability, usefulness, compatibility, completeness, accuracy, continuity, reliability, utility, availability, accessibility, legality, or the absence of security defects, errors, bugs, viruses, or other defects.
  3. Except to the extent prohibited by applicable law, Jitera shall not be liable for the User’s inability to use the Service normally, or for any impact on the terminal or other data used by the User.
  4. Except to the extent prohibited by applicable law, Jitera shall not be liable for any consequences arising from the use of the systems, etc. created using the Service, and shall not be liable to compensate for any damages incurred by the User.
  5. Users shall handle and resolve at their own expense and responsibility any transactions, communications, disputes, etc. with third parties that arise in connection with the use of the Service or the use of systems, etc. created using the Service.
  6. IN NO EVENT SHALL JITERA BE LIABLE TO USER OR ANY RELATED THIRD PARTY FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF USE, REVENUE OR PROFIT, OR LOSS OF DATA OR DIMINUTION IN VALUE, WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHER LEGAL OR EQUITABLE THEORY, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER JITERA HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  7. Jitera shall have the right, at its sole expense and together with legal counsel appointed by Jitera, to participate in the defense or settlement of any claim or lawsuit brought by a third party. The User may not settle any such claim without Jitera’s prior written consent; provided, however, that such consent shall not be unreasonably withheld.

Section 18: AI Use Disclaimer

  1. The Services may use Artificial Intelligence (“AI”) models to generate code, content, or other outputs (“AI Output”). AI Output may contain errors, inaccuracies, or other issues and should not be relied upon without independent review and testing. AI Output may struggle to understand subtle nuances in language, including slang and cultural references. AI Output cannot understand or express emotions like humans.
  2. You are solely responsible for reviewing, validating, and using any AI Output. Jitera is not responsible for any misunderstandings or inaccuracies caused by AI.
  3. You assume full responsibility for your use of AI Output and agree not to rely on it for critical or high-risk functions (including medical, legal, financial, or safety-related purposes) without appropriate safeguards.
  4. AI Output may be similar or identical to content generated for other users who submit similar prompts. We do not guarantee that AI Output will be unique, free of third-party rights, accurate, or suitable for any particular purpose.

Section 19: Liability for Damages, etc.

  1. If any damage is caused to Jitera, its Affiliates, or any of their respective officers or employees, or a third party as a result of an act by a User in violation of these Terms or for reasons attributable to the User, the User shall be liable for compensation for all such damage. User shall unconditionally and fully defend, indemnify and hold harmless Jitera and its representatives for any and all losses, claims, liabilities, penalties and other costs or expenses, including reasonable attorneys’ fees, arising out of, resulting from or relating to:

    • claims of infringement or misappropriation of any third party’s intellectual property rights relating to User’s use of the Service;
    • User’s use of the Service in any way other than its intended uses and in accordance with all written instructions and requirements;
    • User’s breach of any of these Terms; or
    • any intentional or gross negligence by User or any of its affiliates, or its or their representatives. User shall not enter into any settlement related to an indemnification claim hereunder without Jitera’s prior written consent.
  2. IN THE EVENT THAT JITERA, ITS AFFILIATES, OR THEIR OFFICERS OR EMPLOYEES ARE LIABLE TO THE USER FOR DAMAGES, UNJUSTIFIED INTEREST REPAYMENT, OR ANY OTHER MONETARY OBLIGATION, THE AMOUNT OF SUCH LIABILITY SHALL NOT EXCEED ONE (1) YEAR OF THE SERVICE FEE REGARDING SUCH THE USER. Provided, however, that this paragraph shall not apply in the event of intentional or gross negligence on Jitera.
  3. Jitera shall not be responsible for failure or delay in performance under these Terms to the extent such failure or delay is caused by an event or circumstance that is beyond its reasonable control, including but not limited to force majeure events such as acts of God, war or terrorism, acts or demands of any governmental agency, natural disasters, explosions, fire, flooding, riots or civil unrest, public health crisis, cyberattacks, accidents, or labor, vendor or utility disruptions.

Section 20: Notification/Contact

  1. Jitera may provide Users with notices and other communications from Jitera concerning the Service by posting them on the Service or Jitera’s Website, by e-mail, or by other means determined by Jitera.
  2. Except as otherwise provided in these Terms, Users shall, in principle, send notices, inquiries, and other communications to Jitera related to the Service via the Service or via e-mail using the address notified to Jitera by the User.

Section 21: Confidentiality Obligation

  1. The User shall keep confidential any and all information disclosed by Jitera in connection with the Service or these Terms, and any and all information regarding any creations or works such as code, etc. in connection with the use or provision of the Enterprise Plan (collectively, “Confidential Information”), and may not disclose, provide, or divulge it to any third party without Jitera’s prior written consent, and may not use the Confidential Information for any purpose other than use of the Service (“Purpose”).
  2. The User shall limit the officers and employees who have access to Confidential Information to the minimum necessary for the Purpose.
  3. Jitera may, at its discretion, request a report from the User on the status of management of Confidential Information, and if Jitera reasonably determines that there is a risk of leakage of Confidential Information, Jitera may request the User to correct the method of management of Confidential Information. The User shall promptly comply with any such request.
  4. Upon termination of the Subscription or upon request by Jitera, the User shall immediately return, dispose of, or delete the Confidential Information, including any copies thereof, in accordance with Jitera’s instructions. In addition, the User shall, if requested by Jitera, issue a written statement certifying that it has disposed of or erased the Confidential Information.

  5. Notwithstanding the provisions of the preceding paragraph, Jitera’s Confidential Information shall not include any information that falls under any of the following categories:

    • Information that becomes lawfully publicly available without any fault or breach on the part of the User;
    • Information that is made publicly available by Jitera;
    • Information independently developed by the User without using Jitera’s Confidential Information.

Section 22: Disclosure of Company Name/Use of Logo

  1. Jitera may use and disclose User’s company name and logo to identify User as a Jitera customer in promotional materials, including on Jitera’s website, in sales materials, in response to press interviews, and at exhibitions, subject to User’s prior written consent. User may provide or revoke such consent at any time by notifying Jitera in writing at support@jitera.com.

Section 23: Prohibition of Assignment/Transfer of Rights and Obligations

  1. The User shall not assign, transfer (including in the case of merger or demerger), encumber, or otherwise dispose of its rights or obligations under these Terms to any third party without the prior written consent of Jitera.

Section 24: Waiver

  1. Any waiver by Jitera of any provision of these Terms shall not be deemed a further or continuing waiver of such provision or a waiver of any other provision.
  2. Furthermore, the failure of Jitera to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Section 25: Severability

  1. Even if any provision or part of a provision of these Terms is determined to be invalid or unenforceable under applicable Laws, the remaining provisions or parts of these Terms shall remain in full force and effect. Jitera and the User shall endeavor to modify such invalid or unenforceable provision or portion to the extent necessary to make it legal and enforceable, and to ensure that the intent and legal and economic effect of such invalid or unenforceable provision or portion are equivalent.

Section 26: Trade Law Restrictions

  1. Users may not access the Services in violation of applicable export control laws or trade sanctions laws (collectively, “Trade Laws”). Users acknowledge and agree that they are obligated to comply with all Trade Laws applicable to transactions related to the Services (including the laws of Singapore, the United States, and other applicable countries and regions).

  2. In particular, Users acknowledge that the Services are subject to U.S. Export Administration Regulations (“EAR”) and economic sanctions laws of Singapore, the United States, the European Union, and other applicable jurisdictions, and shall fully comply with these laws. Without limiting the foregoing, Users represent and warrant that:

    • User is not located in, and will not use the Services from or in, any country subject to U.S. export restrictions (currently including Cuba, Iran, North Korea, Syria, the Crimea region of Ukraine, the Luhansk People’s Republic region, and the Donetsk People’s Republic region) or any country or region subject to applicable sanctions;
    • User will not use the Services for any purpose prohibited by applicable Trade Laws, including the design, development, or production of nuclear, chemical, or biological weapons;
    • User (and, if applicable, any person who directly or indirectly holds a majority ownership interest in User’s organization) has not been denied or restricted by any government from participating in transactions subject to Trade Laws;
    • User will not cause us to violate any obligations under Trade Laws applicable to activities within the scope of these Terms; and
    • User is not listed on, and is not owned or controlled by any person or entity listed on, any list of prohibited or restricted parties maintained by the United States government, the United Nations Security Council, the European Union or its Member States, or other applicable government authority.

Section 27: Local Legal Matters

  1. The Services are developed and operated by JITERA PTE. LTD., a company incorporated in Singapore, with operational activities conducted in Japan and the United States (including New York). The Services may be accessed from countries around the world. Access to the Services by certain persons or from certain countries may be illegal. Access to the Services from outside Singapore is at your own initiative, and you are responsible for compliance with local laws. Do not access the Services from any jurisdiction where the Services would be illegal.

Section 28: Governing Law and Jurisdiction

(a) Governing Law

  1. These Terms and any dispute or claim arising out of or relating to them, the Services, or your use of the Services will be governed by and construed under the laws of the State of New York, without regard to its conflict of law principles.

(b) Jurisdiction

  1. Any legal action or proceeding arising out of or relating to these Terms or the Services may be brought in the courts of the jurisdiction where the defendant has its principal place of business, registered office, or residence.
  2. If Jitera or its Affiliates are the defendant, such action may be brought in the courts of Singapore or the jurisdiction where the relevant Affiliate has its principal place of business.
  3. If User is the defendant, such action may be brought in the courts of the jurisdiction where User has its principal place of business, registered office, or residence.
  4. Each party irrevocably submits to the jurisdiction of such courts and waives any objection to the venue of such courts.

(c) Individual Disputes

  1. Any dispute with us must be brought on an individual basis and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. You and Jitera each waive any right to a jury trial in any legal proceeding arising out of or related to these Terms or the Services. Notwithstanding the foregoing, nothing in this Section shall limit any rights you may have under applicable consumer protection laws that prohibit the waiver of class action rights.

(d) Enforcement

  1. Our failure to enforce any right or provision in these Terms will not be considered a waiver of those rights. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Section 29: Consumer Protection - EU and UK

  1. If you are a consumer in the UK or European Union, you will benefit from any mandatory provisions of the law of your country of residence and nothing in these Terms shall affect your rights as a consumer to rely on such mandatory provisions of the laws of your country of residence. In the event of any Dispute, you and Jitera agree that such individual claim or dispute shall be resolved in the competent court in the country in which you are ordinarily resident, provided such country is in the European Union or United Kingdom.

Section 30: Governing Language

  1. English language shall be the official language of these Terms. Even if a translation of these Terms into another language is made for reference purposes, only the English language version shall be deemed effective, and the translation shall have no force or effect whatsoever.

Section 31: Consumer Protection - Other Jurisdictions

  1. If you are a consumer in any jurisdiction other than the United States, the UK, or the European Union, nothing in these Terms shall affect any mandatory consumer protection rights you may have under the laws of your country of residence. To the extent that any provision of these Terms conflicts with such mandatory consumer protection laws, such provision shall not apply to you.

Section 32: Survival

  1. The provisions of Section 7, 8, 9, 10, 11, 15, 16, 17, 18, 19, 21, 22, 23, 24, 25, 26, 28, 29, 30, 31, and 32 hereof, as well as any other rights and obligations which by their express terms or nature and context are intended to apply beyond expiration or termination of these Terms, shall survive after the expiration or termination of the Subscription.

Section 33: Entire Agreement

  1. These Terms, together with the Privacy Policy, Data Processing Agreement, and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Jitera regarding the use of the Services and supersede all prior or contemporaneous understandings and agreements, whether written or oral, regarding such subject matter.
  2. If User has entered into a separate written agreement with Jitera, and such agreement contains provisions that conflict with these Terms, the provisions of such separate agreement shall prevail with respect to matters covered by such separate agreement. For matters not covered by such separate agreement, the provisions of these Terms shall continue to apply.

Last Updated: April 1, 2026
Effective Date: April 1, 2026